Reviews about the company's work

5.0

Based on 245 reviews

3 weeks ago

Den, The repair person, was very professional and friendly and knowledgeable, and did a thorough test of our dishwasher. I would rate his expertise highly.

geni972

3 weeks ago

Had our wine fridge repaired and also our oven!
Was our second opinion and we made the right choice using these guys. Ended up being half what the previous estimate was.
Our repair man, Den was very knowledgeable. Repair was fast. Communication was very good. Will recommend and use again

Sven van der S.

3 weeks ago

Kerry did a great job repairing our oven: he diagnosed the problem quickly and had the right parts on hand so we were able to use the oven right away

Glendon R.

3 weeks ago

I was very impressed with Prime & Roma’s professionalism, services, & communication. I highly recommend their services.

Joir-dan G.

4 months ago

Was very personable, knowledgeable and efficient in his work! Den also offered to take a look at our grill and hood to make sure things were still working as expected! Will definitely call them again!

Shirley-May S.

5 months ago

As a single female home owner, it’s difficult to get quality support with knowledgeable professionals. Kerry was incredibly patient and took time to explain what was happening. He helped me assess and clean my dryer vents even though he was here to fix my washer.

He is a kind person doing good honest work. I highly recommend working with him and his team. He also has a vision to help support low income clients or those in need. Big heart, highly technical, very fair prices.

Hyunil J.

6 months ago

Kerry did an amazing job repairing our deli equipment. I initially tried to replace the capacitor myself, but it didn’t work. I found Prime Fix Appliances Repair through Yelp and set up an appointment for an initial assessment. Kerry identified the issue within an hour and came back a week later with the necessary part. The price was reasonable, and scheduling the appointment was very easy over the phone. He is very diligent and knowledgeable. Highly recommended!

David T.

7 months ago

Den fixed my O’Keefe & Merritt gas stove. I was impressed with his knowledge. He was professional, friendly and fair. I highly recommend Den for all your appliances! I couldn’t be more happy!

Tamara P.

8 months ago

First, I love this company, because even though it was a Sunday, they responded to my online request for an appointment immediately. Second, I appreciate that they have an online system through which you can schedule an appointment.

Third, and most importantly to me, the technician who came out was efficient, pleasant, considerate of our home and knowledgeable. He was even putting the process of ordering the needed parts into motion as he assessed the problem. He came back within a couple of days with the needed part, and was in and out in 15-minutes!

After 2020 I had a terrible time finding a reliable appliance repair company for our needs; it was one bad experience after another. So, I was a bit skeptical about the service I would receive. But it was great, and now Prime Fix Appliances repair is going to be my shop for all of my appliance issues. Buy with confidence!

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Michael Hall

I am satisfied with the service. When my dishwasher broke down, they arrived quickly, conducted a diagnosis, repaired it, and now everything works. They also checked my washing machine which was leaking. It turned out that the heating element was burned out, so they replaced it.

Emma Chapman

The washing machine was repaired very quickly and efficiently. The technician, Kerry, professionally replaced three worn-out parts. Everything works perfectly now. We are very grateful to Kerry for his professional work.

Eleanor Goodman

My fridge was super loud, so I gave these guys a call. The technician came right over and figured out what was wrong. They told me how much it would cost to fix and got the job done quickly and professionally. I’m happy with the service.

Larry Sampson

I was impressed with the efficiency and knowledge of the technician (Den) . He resolved our issue and was very thorough and organized. The company responded quickly and we were given updates regarding their arrival. Would gladly use this service again.

Susan Ordway

Kerry was fantastic and knew intuitively where the issues lay with the washer door. When one approach didn’t fully solve the issue, he created a new path to success. I highly recommend him.

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